Gigavent Support

1. Find an event from the Home or Explore tab and tap it.
2. Check the date and venue, then use the + next to a ticket type to select it.
3. Tap Get free ticket at the bottom. Your ticket and its QR code open straight away, and live in the Tickets tab.
4. At the venue, show the QR code to the organiser to be scanned in.

Gigavent currently lists free events only, and free tickets are one per person. Tickets stay in the app, so there’s nothing to print — you can also share a PDF copy from the ticket screen. If a booking doesn’t appear, pull down to refresh the Tickets tab, and email us if it still isn’t there.

Every event has its own group chat. When your booking is confirmed you’re added to that event’s chat automatically, and you’ll find it in the Chats tab.

Hosting your own event isn’t open yet — you can join the waitlist from Profile → Host an event and we’ll email you when it goes live.

• Send text messages and photos to everyone attending.
• Your name and avatar are shown next to your messages.
• Turn notifications for a chat on or off from the chat’s options menu.
• You leave the chat automatically if you cancel your booking.

Please keep it friendly — harassment, spam and illegal content are not allowed and may result in removal from the chat or the app. Report a problem message by emailing us with the event name and a screenshot.

You can delete your account from inside the app at any time:

1. Open the Profile tab.
2. Scroll down and tap Delete account.
3. Tick the box to confirm you understand, then tap Delete my account and confirm once more.

This permanently removes your profile, photo, login, tickets, saved events, reviews, messages and push notification tokens. Deletion cannot be undone, and any upcoming tickets are cancelled. If you can’t sign in, email support@polycrunch.com from your registered address and we’ll delete the account for you. See the Privacy Policy for full details on what we store.

Location is used to show events near you while the app is open. Camera is used to scan event QR tickets. Photos are used when you upload a profile picture or share an image in a chat. All three are optional and can be changed any time in your device settings.

Check that notifications are enabled for Gigavent in your device settings, and that the specific chat isn’t muted. Signing out and back in refreshes your push token, which fixes most delivery problems.