Last updated: 8 August 2026
This policy explains how refunds and cancellations work on Gigavent, operated by Polycrunch Tech Private Limited. It applies to paid tickets booked through the Platform.
If a Host cancels an event, all Attendees who bought tickets receive a full refund automatically. Because ticket funds are held until an event concludes, refunds are issued before any money is released to the Host. Refunds are returned to your original payment method.
If an event does not take place as scheduled (a "no-show" by the Host), affected Attendees are refunded in full. Gigavent uses event check-in data to confirm whether an event occurred.
Whether you can cancel your own ticket for a refund depends on the Host's settings for that event, shown at the time of booking. Where an event permits attendee cancellation, any applicable window and terms are displayed before you pay. Free tickets can be released at any time at no cost.
The ₹49 event listing fee paid by Hosts is non-refundable once an event has been published, as it covers the cost of listing and platform moderation.
Approved refunds are initiated immediately. Depending on your bank or payment provider, it typically takes 5–7 business days for the amount to reflect in your account. Refunds are processed through our payment partner, Razorpay.
If you believe you are owed a refund, or an event was not delivered as described, contact us within 7 days of the event date:
Email support@gigavent.in with your registered email, the event name, and your booking details. We aim to respond within 2 business days.
If a dispute arises between an Attendee and a Host, Gigavent will review event data (bookings, check-ins, communications) and mediate in good faith. Our decision on releasing or refunding held funds is final for the purposes of the Platform.